Account Manager – Integrated Facilities Management
Job Description
Who are we?
We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.
We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.
Why choose us?
Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.
About the Role
About the Role
The Account Manager is responsible for managing the delivery of Integrated Facilities Management (IFM) services across multiple locations, ensuring operational excellence, client satisfaction, financial performance, compliance, and continuous improvement. The role acts as the primary client contact, leading multidisciplinary teams and managing subcontractors to deliver high-quality hard and soft FM services.
Key Responsibilities
- Manage client relationships and act as the main point of contact.
- Oversee the delivery of hard and soft FM services in line with contractual requirements and service standards.
- Manage account budgets, forecasts, financial performance, and cost optimization initiatives.
- Supervise subcontractors and vendors, ensuring compliance with agreed service levels.
- Ensure compliance with health, safety, environmental, and regulatory requirements.
- Lead, develop, and motivate operational teams across multiple locations.
- Monitor KPIs, prepare performance reports, and drive continuous improvement initiatives.
- Support business growth through service enhancement and value-added solutions.
Requirements
- Bachelor's Degree in Engineering, Facilities Management, Business Administration, or a related field.
- Minimum 8 years of Facilities Management experience, including at least 5 years in a managerial role.
- Strong knowledge of hard and soft FM services.
- Experience managing multi-site operations, budgets, and client relationships.
- Excellent leadership, communication, financial management, and stakeholder engagement skills.
- Proficiency in Microsoft Office and CAFM/IWMS systems.
- Fluency in English; additional languages are an advantage.
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