Adendorff Machinery Mart X1Service Advisor Tools Klerksdorp

Service Advisor Position - Klerksdorp, North West

We are thrilled to announce a new opening for a highly skilled Service Advisor for our branch in Klerksdorp, North West.

About the Position

We seek a highly skilled and experienced Service Advisor (Technical Savvy) to join our team. The successful candidate will act as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical Knowledge Advantage

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job Requirements

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills

• Technical knowledge
• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00

About The Employer

Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. We believe in the development and implementation of Organizational Development & Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long-term relationships with our customers. This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long-term commitment to our vision. Based on our strong commitment to our vision, we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.