Adendorff Service Advisor Tools Machinery Montague Gardens

We are thrilled to announce a new opening for a highly skilled Service Advisor at our Montague Gardens, Western Cape Branch. The successful candidate will act as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical Knowledge of Tools and Machinery is Advantageous:

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery including Petrol & Diesel Engines, Generators

Job Requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives.
• Use product and service knowledge to provide information about available parts and service options.
• Answer customer questions about service outcomes, schedule, and book appointments.
• Provide customers with information and advice on warranty protections and cost savings.
• Manage and oversee the Repairs division workflow and schedule.
• Call customers to advise them on pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Desired Skills:

• Technical aptitude.
• Ability to communicate effectively with customers at all levels.
• Detail-oriented approach.
• Proficient in reading and writing English.
• Highly motivated with strong customer liaison skills.
• Knowledge of mechanical systems.

Desired Work Experience:

• Proven work experience as a Service Advisor or similar role.
• Strong understanding of repairs and maintenance of tools and machinery.
• Salary: Negotiable with Benefits available.
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00.

About The Employer:

Adendorff Machinery Mart sources equipment globally to offer the best product range at competitive prices. Committed to organizational development and training, the company focuses on building long-term, professional relationships with customers and staff, aiming to be a market leader through consistent decisions and actions.