Assistant Customer Service Advisor Jobs

Assistant Customer Service Advisor

Timberland is a brand built on hard work, innovation, and a love for the outdoors. Our story began in 1952, and we have grown from a small shoe company into a global leader in outdoor-inspired fashion. We are looking for a dedicated individual to join our team in Johannesburg and help us continue our tradition of excellence.

Job Overview

• Location: Johannesburg, Gauteng
• Job Type: Full Time
• Qualification: Matric
• Field: Customer Care

Your Role

As an Assistant Customer Service Advisor, you will be the primary point of contact for our customers. Your goal is to provide helpful, timely, and professional support across various channels.

Key Responsibilities

• Handle customer inquiries in person, over the phone, and through digital platforms.
• Maintain accurate records of all customer interactions, orders, and returns.
• Resolve customer issues and track requests from start to finish.
• Identify the root cause of problems to help improve our service.
• Manage customer expectations while providing a high-quality service experience.
• Stay organized and efficient, even during busy periods or high call volumes.

Requirements

• Previous experience in a retail environment.
• Excellent communication skills in English (both written and spoken).
• Strong negotiation and problem-solving abilities.
• A "customer-first" mindset and a proactive work ethic.
• Basic computer literacy and solid administrative skills.
• Great time management and attention to detail.

How to Apply

If you meet the requirements and are passionate about delivering great service, please submit your application through the official Timberland careers portal.