Branch Manager, Douglas

Job Description

• Our client in Douglas is seeking a driven and experienced Branch Manager III to lead a high-performing branch operation This is an exciting opportunity for a results-oriented professional with strong leadership, operational, and administrative expertise to take charge of a fast-paced environment and make a real impact
• If you thrive under pressure, have a passion for customer service excellence, and know how to lead a successful team while driving branch performance — we want to hear from you!

Key Responsibilities:

• Lead and oversee all branch operations, ensuring smooth and efficient day-to-day functioning across all departments and service areas
• Assign, manage, and monitor staff responsibilities to ensure operational efficiency and service excellence
• Inspire, coach, and manage branch employees to maintain a motivated, productive, and high-performing team
• Create and maintain a positive working environment that promotes teamwork, accountability, and staff development
• Build strong customer relationships by delivering exceptional customer service and maintaining high customer satisfaction levels
• Ensure excellent service delivery standards while effectively resolving customer queries and operational challenges
• Drive sales growth and branch profitability by implementing strategies to achieve and exceed branch targets
• Monitor and manage branch financial performance, ensuring sustainable growth and profitability within a high-turnover environment
• Ensure full compliance with company policies, operational procedures, and industry regulations
• Maintain health and safety standards by overseeing audits, enforcing safety procedures, and ensuring a safe workplace environment
• Analyse branch reports and operational performance data to identify improvement opportunities and implement corrective measures
• Support employee training and development initiatives to enhance team capability and overall branch performance
• Manage branch stock control processes and ensure accurate inventory management
• Implement and maintain effective internal control procedures and audit management processes within the branch

Requirements:

• Matric (Grade 12)
• Minimum 3–5 years’ relevant management experience
• Relevant qualification will be advantageous
• Strong leadership and people management skills
• Excellent organisational and administrative abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and related office software
• Strong attention to detail and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to achieve customer service standards and sales targets
• Experience managing branch stock and operational controls
• Sound knowledge of health, safety, and environmental standards
• Experience with internal control implementation and audit management