Butler

Main Responsibilities:

• Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address.
• Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service.
• Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail.
• Assist with itinerary planning or booking of restaurants and activities.
• Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
• Develop and maintain detailed records of guests’ preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy.
• Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests.

Experience and Skills:

• Proficiency in using restaurant POS systems.
• Matric
• Where required the Butler should assist with transfers & excursions for guests as a private guided host both on and off property.
• Housekeeping: Pre-, post and during the guest stay be involved with the daily cleaning & turndown services.
• Support other departments to help them deliver their services effectively and efficiently.
• Notice and communicate opportunities to further improve quality standards in the service provided.
• Be able to process all guest charges on various platforms from Restaurant POS to Protel.
• Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential.
• Excellent knowledge of food and beverage service standards.
• Excellent knowledge of Franschhoek area and surrounds
• Technical proficiency in operating various in-room technologies
• Excellent interpersonal skills to be able to interact with all guests
• Excellent communication skills in English, both written and verbal
• Excellent knowledge of food and beverage
• Exceptional attention to detail
• Ability to be always courteous, calm under pressure and putting guests first

Inherent Requirements:

• Food and / Wine certificate course would be beneficial
• Ability to work shifts and be flexible in other departments
• Preference will be given to candidates from Franschhoek and neighbouring areas