Call Centre Agent E-Commerce Call Centre) Mr Price Money Durban

Job Description

• The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Responsibilities

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.  

What's in it for you? 

• Achieve your targets and enjoy amazing commission and incentives  
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs       

Qualifications

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).