Claims Consultant

Job description:

Our client is looking for an experienced Claims Consultant who will be responsible for registering personal and commercial lines claims.

Responsibilities:

• Receive claim from the client or adviser and make sure that cover is in place and premiums paid up to date
• Register personal and commercial lines claims on the relevant system or at the product provider
• Request outstanding information / documents from the client
• Appoint assessor where applicable
• Follow the claims process and procedures
• Follow-up on claims and provide assistance to the provider and client where needed
• Provide regular feedback to the client and adviser on the progress of the claim
• Report complicated claims and/or rejections to management before speaking to the client
• Finalise claim and upload all documents to the system under the clients profile 
• Ensure that all processes are in place, if not, request adviser / team leaders assistance

Minimum Requirements:

• Grade 12 (required)
• Fully computer literate (MS Word, Excel, and Outlook)
• NQF4 level full qualification (short-term insurance)
• Successfully completed the RE 5 examination (Representatives)
• A minimum of 3 years' working experience within the short-term insurance industry
• DOFA confirmation from the FCSA
• Proficient in both written English and at least one other of the official South African languages

Competencies:

• Good verbal and written communication skills
• Good administration skills
• Excellent planning and organising skills
• Problem solving and analysis
• Time management skills
• Good negotiation skills
• Resilient with a good level of stress tolerance
• Highly client-focused with good interpersonal skills