Emergency Response Call Centre Agents - Benoni

Our emergency response team is looking for response agents with emergency background and experience to manage emergency situations and routine telephone calls from clients across different product ranges. 

Key Tasks:

Manage Emergency Calls:

• Manage the Integrated Emergency Response (IER) application
• Operate a multi-line telephone console and alert system
• Obtain pertinent information necessary to the dispatch process
• Use the network to exchange information with other law enforcement and/or emergency response units

Find Solutions to Uncommon Problems:

• Perform emergency medical dispatch and crisis intervention services
• Determine the level of priority of calls and enter information into computer-aided dispatch system

Perform Administrative Duties

• Maintain accurate records on each request for assistance
• Any other relevant instructions pertaining to the department and issued by the Manager