Frogfoot MaintenanceFibre Technician Gauteng

Frogfoot is seeking a Maintenance Fibre Technician to join our Maintenance department in Gauteng. This role is perfect for a hands-on, technically driven individual who thrives in the field. The primary purpose is to install, maintain, and troubleshoot fibre optic systems and network infrastructure, ensuring optimal performance from the Node through to Access Points.

You will be responsible for the upkeep and maintenance of the network across Nodes, Distribution, and Access layers. This involves direct engagement with both residential (FTTH) and business (FTTB) clients to guarantee a reliable, high-quality connection.

Key Responsibilities

Planning

• Anticipating potential problems.
• Prioritizing work based on the Maintenance Department Escalation Matrix.
• Ensuring accurate communication of information to relevant maintenance teams.
• Assisting Maintenance Supervisors with planning and action plans.

Co-operating / Liaising

• Building cooperation from peers.
• Collaborating on joint projects with other disciplines, departments, or organizations.
• Liaising with supervisory grades.

Investigating / Observing / Searching / Collecting

• Asking questions to gather required information.
• Establishing information for proof, validation, or evidence.
• Noting unusual occurrences.
• Receiving audio instructions via radios, telephones, computers (emails).
• Referencing technical manuals as needed.
• Scanning written information for useful content.
• Searching literature or other data sources.
• Watching operations to detect problems.
• Watching for health and safety hazards.

Reviewing / Evaluating (Systems / Methods)

• Checking adherence to schedules.

Handling Information / Following Instructions

• Entering details into computer systems or handheld devices.
• Entering details into non-computer records.
• Following instructions given verbally.
• Following logical instructions to operate methods or systems.
• Following printed diagrams.
• Following written instructions.

Problem Solving / Designing

• Finding new ways to improve operational efficiency.
• Generating solutions to problems and presenting them to Line Management.

Analysing / Diagnosing

• Analysing numerical information.
• Analysing written information.
• Breaking down procedures into logical steps.

Checking

• Verifying all materials are correctly available for projects or operations.
• Checking correct recording of information in reports, documents, ledgers, etc.
• Checking correct recording of information onto computer screens or printouts.
• Checking points of detail.
• Verifying RT Tickets or formal authorisation (Solid Contractor App).
• Supporting Metro Engineers where applicable and requested following correct process.
• Supporting Service Delivery where applicable and requested following correct process.
• Supporting IP Core where applicable and requested following correct process.
• Checking work completion to set standards and/or Frogfoot Specifications.
• Checking work meets specifications and SLA.
• Accurately counting items.
• Examining drawings for accuracy and completeness.
• Verifying calculation accuracy for Frogfoot Network.

Presenting / Instructing / Briefing

• Explaining systems, procedures, or controls to others.
• Instructing others in the use of tools, equipment, or software.
• Reading aloud from a prepared script.

Informing / Discussing / Interviewing / Reporting

• Answering routine spoken enquiries in person.
• Answering critical questions about activities.
• Contacting managers or supervisors for authorisation.
• Discussing issues with others for clarification or explanation.
• Giving routine information by telephone.
• Giving verbal instructions via radio, telephone, or computer.
• Making verbal reports to higher-level supervisors or managers.
• Making constructive verbal criticism.
• Making constructive written criticism.
• Providing clear spoken information about problems, issues, or events.
• Providing clear written information about problems, issues, or events.
• Reporting problems to a supervisor.

Dealing with Customers

• Being attentive when serving customers.
• Being polite to customers.
• Coping with threats or rudeness from customers/passengers.
• Enquiring about customers' needs.

Performing Physical Tasks

• Cleaning or tidying own working area (excluding service areas).

Public Relations / Developing Relationships

• Establishing relationships with antagonistic individuals.
• Maintaining good public relations.
• Receiving telephone callers on behalf of superiors.
• Responding to complaints.

Working Times & Expectations

• Standard operating hours: 8:00 to 17:00, Monday to Friday.
• Overtime is applicable and expected when required.
• Standby is applicable and expected when required.
• On standby, availability is required 24/7 within agreed timeframes.

What You'll Need to Know

• Civil Works Building Networks (Desirable).
• Fibre Network Installations (Essential).
• Fibre Network Testing & Troubleshooting (Essential).
• Civil Work Reinstatements (Desirable).

Skills That Will Help You Succeed

• Matric (Grade 12) or proven track record through work experience in a similar role.
• CFOT Certification from FOA and/or similar accredited institution.
• 12 - 24 months industry-related experience.
• FTTH & FTB site builds (Essential).
• Fault-finding & Troubleshooting (Essential).
• Installation of fibre duct and cable (Essential).
• Splicing and testing of fibre (Essential).
• Installation of ONTs and routers (Essential).
• Working in Nodes (Essential).
• End user sign-off (Desirable).
• Proficient in MS Word, MS Excel, MS Outlook (Essential).
• Proficient PC skills (Essential).
• Experience on RT or similar platforms (Essential).
• Experience on Solid or similar platforms (Essential).

Qualities We Value at Frogfoot

• Creating a good team spirit.
• Emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team