Graduate Opportunity - Kudough Credit Coach

Kudough Credit Coach

Kudough Credit Solutions is a credit bureau and assisted over one million South African consumers improve and maintain a good credit score.  We have been in business for 14 years whereby our passion is to assist consumers and most importantly develop our staff.  We have a dedicated team to coach and mentor our staff for success in their roles. 

Are you full of energy, confident, ambitious, self-motivated and a team player?  Do you want to assist South African Consumers improve their credit scores, then APPLY NOW.

We are looking for a Kudough Credit Coach, who will be handling inbound and outbound calls, callback requests, and email interactions on behalf of the servicing Partner. As the voice of the programme, you will be the first point of contact for members, delivering a high-quality service experience that supports them in either improving their credit standing, working toward their financial goals through customised tools, and building long-term financial wellness or assisting in logging and following up on the Credit Bureau dispute logging process.

Key Responsibilities:

1. Financial Assessments - Assessing each member's financial needs and providing a tailored response, including:
   • Reviewing the member's credit portfolio and providing guidance to improve and maintain their credit status
   • Conducting debt assessments
   • Conducting affordability assessments
   • Providing budgeting assistance and guidance
   • Assisting with the credit bureau dispute process
   • Identifying suitable cases for debt counselling where the member will benefit — this is not a leading conversation
     
2. Client Services
   • Explaining the benefits of the t financial wellness platform and supporting members on platform use and credit score improvement
   • Handling inbound and outbound calls for the Smart Reset programme
   • Guiding the member through their customer journey toward their stated goals
   • Identifying financial needs and delivering a high-quality service response on every interaction
     
3. Bureau Dispute Management – Assisting and guiding members in logging their disputes to the Credit Bureau and following up with the Credit Providers, including:
• Assisting clients in logging their disputes on the online platform or facilitating this on their behalf
• Proofing the dispute and associated documents submitted to log the dispute
• Following up with the client in outstanding documents needed or the Credit Provider on the dispute progress
• Providing factually correct information to the client

What’s in it for you?

We offer full–time employment contracts with a 4-month probation period.

You will be part of a vibrant team with significant growth and learning opportunities.

As part of your learning and development, you will join a 2 to 3 week job readiness and Induction training program, prior to joining the team.

Additional benefits include:

• Commissions earnable provided Revenue and KPI targets are achieved.
• Adhoc incentives
• Rewards and Recognition programme: this includes incentives linked to KPIs achieved
• Working Hours: 08h00 to 16h00, or 08h30 to 17h00 Monday to Friday
• No work on public holidays or weekends (unless KPI targets not achieved)
• Opportunity for personal growth, development and stability

Key Requirements:

• Relevant national diploma or degree, OR a minimum of 12 months' experience in the financial services or client services industry
• Fair understanding of the financial services industry and the broader economy
• Fair understanding of credit bureaus and credit reporting
• Ability to independently resolve member questions and queries
• Effective collaboration in a fast-changing environment
• Strong multitasking ability and capacity to perform under pressure
• Strong computer literacy

Key Competencies:

• Financial acumen
• Excellent client services skills
• Highly articulate verbal communication skills
• Fast, accurate and competent written communication skills
• High attention to detail
• Excellent time management
• Pro-active problem solving and decision-making skills
• High levels of honesty, accountability and integrity
• Ability to multitask
• Ability to work in a team and individual basis
• Target driven and goal orientated
• Lives the Kudough Values
• Passion for helping people