Lesaka Senior Business Analyst (FinTech)

Location: Gauteng

Business Unit: Merchant Division

Department: CRM

Reports to: Head of CRM

Employment Type: Permanent

Role Purpose

The Senior Business Analyst leads complex business analysis, drives operational optimization, and ensures CRM initiatives align with the broader Merchant Division strategy. This role owns requirements elicitation and validation, deep process analysis and optimization, strategic alignment across CRM and Merchant Division, documentation, modeling, reporting, analytical governance, mentorship of junior analysts, and implementation oversight.

Key Responsibilities

📈 Requirements & Process Analysis

• Elicit, analyze, and validate requirements for large-scale business projects.
• Conduct end-to-end process reviews to identify inefficiencies and risks, recommending improvements.
• Support data-driven decision-making through structured analysis and insight.

🧩 Strategic Alignment & Collaboration

• Partner with executives, managers, and cross-functional teams to align CRM initiatives with business needs.
• Ensure requirements and solutions support merchant growth strategies.
• Facilitate workshops, requirement sessions, and strategic planning activities.

📑 Documentation & Reporting

• Create detailed documentation, business cases, process maps, and analytical reports.
• Build models and artefacts to support implementation planning.
• Maintain analytical standards, governance, and traceability.

👥 Leadership & Mentorship

• Mentor junior business analysts.
• Support execution, implementation, and change management for approved recommendations.
• Promote analytical excellence across the CRM department.

Experience & Qualifications

Minimum Requirements

• Bachelor's degree in Business, IT, or related field.
• 5+ years of Business Analysis experience.
• Advanced skills in tools such as SQL, BPMN, or equivalent.
• Strong analytical, problem-solving, and documentation capability.

Preferred

• Certifications such as CBAP.
• Experience leading analysis on large-scale CRM, fintech, or payments systems.

Our Values

At Lesaka Merchant, we are guided by four core values: Entrepreneurial Spirit, Integrity, Collective Wisdom, and Bias to Action.

Ready to Transform Business Operations at Lesaka?

If you are passionate about advanced analysis, operational optimization, and driving high-impact CRM transformation, we would love to meet you.