Logistics Supervisor

Key Performance Areas

• Coordinate the correct receipt, storage, handling, and dispatch of finished goods to ensure product integrity and availability.
• Ensure consistent application of FIFO stock management principles across all finished goods inventory.
• Monitor inventory accuracy by verifying that physical stock balances align with the ERP system at all times.
• Supervise the security, safeguarding, and controlled movement of goods within the Finished Goods Store.
• Oversee daily picking, packing, staging, and dispatch activities to meet customer and operational requirements.
• Prepare, maintain, and communicate shipment status reports, including the tracking and follow-up of back orders.
• Liaise with forwarding agents to confirm vessel stack dates, booking requirements, and shipment progress.
• Monitor outstanding stock daily and escalate delays, shortages, or discrepancies as required.
• Coordinate warehouse stock takes, including data capturing, reconciliation, and perpetual inventory counts.
• Maintain high housekeeping standards in the warehouse and ensure documentation and filing are accurate, current, and accessible.
• Obtain delivery and freight quotations as required to support cost-effective logistics decisions.
• Book export shipments with forwarding agents and ensure all export requirements are completed timeously.
• Assist with sample packing, preparation, and delivery arrangements when required.
• Ensure compliance with ISO standards, internal procedures, work instructions, and applicable operational controls.
• Promote and adhere to health, safety, and environmental requirements within the warehouse and logistics function.
• Maintain accurate export documentation, records, and filing systems in line with audit and compliance requirements.
• Coordinate customer returns efficiently, ensuring proper documentation, communication, and resolution of returned goods.
• Support management with ad hoc tasks, operational requests, and continuous improvement initiatives as required.

Skills, Knowledge, and Experience Requirements

• Minimum of 2 years’ experience in a warehouse environment in a supervisory capacity.
• Previous experience in a logistics, warehouse, transport, dispatch, or distribution environment.
• Computer literacy, including Microsoft Office and logistics, warehouse, transport, or ERP systems.
• Knowledge of stock control, dispatch processes, route planning, documentation, and safety requirements.
• In-depth knowledge and practical experience in the export of products from South Africa to international markets, including coordination of logistics processes, export documentation, compliance requirements, and shipment tracking.
• Strong planning, organising, and coordination skills.
• Effective communication and interpersonal skills.
• Good leadership and people management ability.
• Strong attention to detail and commitment to accuracy.
• Problem-solving and decision-making abilities under pressure.
• Customer service orientation.

Educational Qualifications and Personal Attributes

• Matric / Grade 12 or equivalent qualification.
• A relevant qualification in Logistics, Supply Chain Management, Transport, Warehousing, or Operations will be advantageous.

Personal Attributes

• Reliable and accountable.
• Calm under pressure.
• Firm but fair when managing people.
• Proactive and solution-focused.
• Ethical and safety-conscious.
• Flexible and able to adapt to changing operational demands.