Manager Armscor Travel

QUALIFICATIONS:

• Grade 12.
• Relevant Bachelor’s Degree in Tourism Management, Travel Management, Business Administration, or a related field.

TECHNICAL / LEGAL CERTIFICATION / PROFESSIONAL REGISTRATION

• Travel management or industry certifications (e.g., BSP, IATA, travel systems accreditation).

EXPERIENCE:

• Minimum 10 years’ experience in travel management with at least 5 years in a managerial role.
• Experience managing high-volume travel operations, preferably in government or regulated environments.
• Exposure to supplier negotiation, cost optimisation, and service-level management.
• Familiarity with PFMA, Treasury, or public-sector governance frameworks.
• Experience supporting financial oversight, cost recovery, and performance reporting.

KEY RESPONSIBILITIES

Operations and Supplier Management 

• Oversee daily travel operations, including itinerary planning, bookings, traveller tracking, and issue resolution, ensuring timely and accurate service delivery.
• Manage supplier relationships with airlines, hotels, car rental companies, and travel management companies, negotiating competitive rates and service-level agreements.
• Drive initiatives to optimise supplier performance, cost savings, and value for Armscor clients.
• Ensure travel operations comply with regulatory, governance, and audit requirements while maintaining operational efficiency.

Governance, Compliance, Risk, and BSP Support

• Ensure full compliance with PFMA, Treasury Regulations, diplomatic protocols, international travel regulations, BSP requirements, and Armscor policies across all travel operations.
• Manage the Billing and Settlement Plan (BSP) processes, including ticketing, reporting, and reconciliation, ensuring accuracy and timely execution.
• Implement and maintain governance frameworks, internal controls, and audit-ready processes within the travel unit.
• Maintain comprehensive records and documentation to ensure oversight, accountability, and regulatory compliance.

Revenue Management, Billing, and Cost Recovery 

• Operate AB Travel as a sustainable, cost-recovery and revenue-enabled service, ensuring financial viability and affordability for clients.
• Oversee pricing, billing, invoicing, and recovery of travel-related costs, including BSP transactions and supplier invoices.
• Monitor travel spend, utilisation, and revenue trends, driving efficiency and maximising cost recovery.
• Identify and implement operational improvements to optimise costs, revenue, and service delivery performance.

Key Account Management: Armscor Travel Services 

• Serve as the primary relationship manager for Armscor internal clients, ensuring seamless delivery of travel services that meet operational needs and strategic priorities.
• Understand and anticipate client requirements, providing tailored travel solutions and ensuring high service levels.
• Monitor client satisfaction, address issues proactively, and maintain strong, trusted relationships with executives, managers, and employees.
• Coordinate with other travel teams to ensure integrated, consistent, and high-quality service delivery for Armscor accounts.
• Develop and maintain performance metrics, reporting, and service-level agreements to drive accountability and continuous improvement.

Policy Development and Implementation

• Develop, maintain, and implement policies, standard operating procedures (SOPs), and guidelines for AB Travel operations to ensure consistency, compliance, and operational excellence.
• Align travel policies with PFMA, Treasury Regulations, Armscor governance, and industry best practices.
• Review and update policies regularly to reflect regulatory changes, operational lessons learned, and emerging trends.
• Ensure policies are communicated effectively to all stakeholders and integrated into training, operations, and service delivery standards.