Manager: Parts - Renault Melrose
Job Description
Purpose
- To plan, manage and monitor the implementation of all sales activities and processes related to parts, in order to maximise sales, and maintain agreed profit margins and return on investment. To ensure the management of stock levels are in line with company policy.
- 3 - 5 years experience in a similar environment, of which at least 1 3 years supervisory / team lead experience
- Matric
- Any relevant tertiary qualification
Requirements
- Industry legislative compliance/ knowledge.
- Valid driver's license
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Define standard operating procedures (SOP's).
- Implement and manage endtoend processes.
- Manage all operational risk and risk mitigation initiatives.
- Monitor and report on progress against operational plan and make adjustment where required.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Resolve problems with the necessary discretion and guidelines.
- Achieve and exceed OEM/Importer sales targets.
- Coordinate and monitor the sales and marketing activities of parts, products and accessories for delivering against planned initiatives.
- Manage debtors, cash, parts returned, correct stock management, queries and settlement discounts.
- Manage efforts to improve current sales of parts, products and accessories that can potentially lead to higher profitability and improved client satisfaction.
- Manage parts sales channels including: telesales, counter sales, sales representatives and etc.
- Understanding and adherence to OEM/Importer sales targets.
FINANCE
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Grow turnover and customer base to maximise profits.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Identify and address customer needs by providing a variety of related parts, products and accessories, to enhance satisfaction and retention of customers.
- Maintain customer relations through regular contact, in order to ensure customer retention and growth.
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee
- relations to ensure an optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required.
- Own and live up to company values.
- Ensure staff have adequate technical knowledge and skills