Mobilisation Officer

Who We Are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, the Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest-free, gardens are well maintained, parking is effortless, and the occupier experience is enhanced through indoor plantscaping and innovative food service offerings.

Why Choose Us

Our Vision

To be Africa's leading trusted provider of fully integrated, self-performing property-related solutions and services, driven by quality, excellence, and forward thinking.

Our Story

Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes, and technology as a key enabler of operational excellence.

By joining us, you become part of a team that utilises innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is advanced through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organisation committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the Role

We are seeking a highly organised, proactive, and detail-oriented Mobilisation Officer to join our Operations team in KwaZulu-Natal.

The successful incumbent will be responsible for coordinating the seamless mobilisation and implementation of new security and cleaning contracts, ensuring that all operational, staffing, compliance, and client requirements are met prior to contract commencement.

This role serves as a critical link between multiple stakeholders and is responsible for ensuring that new client sites are fully operational, compliant, and ready for handover to the Key Accounts Manager.

What You Will Bring

Inherent Requirements for the Position (Non-Negotiable)

• Grade 12 / Matric.
• Valid driver's licence and willingness to travel between sites.
• Minimum of 2 years' experience in a similar role within the security, cleaning, or facilities management industry.

Additional Demonstrable Requirements

• Relevant qualification in Operations Management, Facilities Management, Project Management, or a related field will be advantageous.
• Intermediate proficiency in Microsoft Office Suite.
• Knowledge of operational systems such as Profit, Velocity, SAP, or similar platforms.
• Sound understanding of security and cleaning industry standards and best practices.
• Strong project planning and coordination skills.
• Excellent attention to detail.
• Effective communication and stakeholder engagement abilities.
• Strong relationship-building capabilities.
• Problem-solving and analytical thinking skills.
• Client-focused service orientation.
• Ability to perform effectively under pressure.
• High ethical standards and professionalism.

What You Will Be Doing

• Coordinate the end-to-end mobilisation of new contracts.
• Conduct site assessments and inspections to determine operational requirements.
• Develop mobilisation plans, timelines, and resource allocation schedules.
• Ensure all contractual obligations and client requirements are met before contract commencement.
• Facilitate client onboarding and site setup on operational systems.
• Ensure accurate cost centre and reporting configurations.
• Implement communication, access control, clocking, and geofencing systems.
• Coordinate the recruitment, onboarding, and placement of site personnel.
• Ensure all required training, inductions, and compliance checks are completed.
• Liaise with Human Resources regarding contracts, medical examinations, criminal checks, and statutory requirements.
• Coordinate the procurement and delivery of equipment, uniforms, and operational supplies.
• Ensure compliance with health and safety standards and company policies.
• Maintain accurate inventory records and supplier relationships.
• Build and maintain strong relationships with clients and internal stakeholders.
• Provide regular mobilisation updates and proactively resolve operational issues.
• Ensure all Service Level Agreements (SLAs) are implemented and monitored.
• Track mobilisation progress and provide detailed status reports.
• Conduct formal handovers to the Key Accounts Manager once sites are fully operational.
• Identify opportunities for process improvement and operational excellence.

As per Excellerate Services Recruitment and Selection Policy, all equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our Employment Equity Plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed candidate within two (2) weeks of the closing date, please consider your application unsuccessful.