Onboarding Administration Assistant

• A full-service law firm offering legal advice to UK and international businesses as well as individuals and families is seeking an Onboarding Admin Assistant to be responsible for client onboarding, file management, compliance checks, and administrative support while ensuring efficient communication and adherence to internal and external regulations.

Minimum requirements for the role:

• Must have Grade 12, a relevant tertiary qualification is advantageous
• Solid administrative experience, preferably within a law firm environment
• Strong analytical and problem-solving skills
• Excellent telephone etiquette with a clear, friendly, and professional communication style
• Ability to work under pressure and meet tight deadlines while maintaining high-quality client service
• Effective team player with strong collaboration skills
• Self-motivated with the ability to work independently and take initiative
• Must have proficient IT skills
• Must be able to work UK hours

The successful candidate will be responsible for:

• Carrying out file opening for the Department.
• Onboarding clients in line with internal processes, ensuring relevant paperwork is being completed in a timely manner.
• Communicating with clients via email and telephone, including answering calls from clients and transferring them to the relevant fee earner and support staff where required.
• Conducting anti-money laundering checks.
• Undertaking visual identification verification checks.
• Adhering to internal and external compliance requirements.
• Maintaining accurate records and performing data entry on internal and external systems.
• Liaising with external providers such as the Land Registry on matters where required.
• Identifying and suggesting areas for improvement, such as efficiencies to be made to existing processes.
• Providing administrative support to the Department where required.