Provider Administrator

Role Purpose    

• To provide an office based administrative support to external stakeholders and to the internal team in order to ensure an effective and efficient escalation process as well as corresponding system support queries.

Requirements    

• Matric.
• At least 2 - 3 years’ experience,preferably in medical scheme industry.
• At least 2 - 3 years Client services or call centre experience.
• Proficient in MS Office (Excel,Word, Outlook).

Duties & Responsibilities    

• Maintaining and updating of medical practice information.
• Capturing and loading of provider and/or clinical data.
• Administering the contracting of service providers on system.
• Participate in Provider Engagement projects on an adhoc basis.
• Communicate verbally and in writing with medical practices in a professional manner.
• Investigate and resolve claim queries. 
• Handle incoming telephonic and email queries from providers and third parties.
• Educating and supporting the external healthcare providers in the business systems.
• Conduct telephonic surveys of service providers.

Competencies    

• Business Acumen.
• Client/ Stakeholder Commitment.
• Drive for Results.
• Leads Change and Innovation.
• Motivating and Inspiring Team.
• Collaboration.
• Impact and Influence.

Closing Date    

• 2026/06/28