Systems Analyst (Northern Suburbs (Cape))

Description

• Ensure the reliability and stability of Warehouse Management Systems (WMS) while defining functional requirements for future enhancements. Act as a key partner to the business by providing the analytical data and support necessary for effective planning and execution of  WMS support.

Key Responsibilities

• Act as the bridge between the Distribution Centre Operators and the business.
• Extracting and analyzing WMS data to provide  insights into inventory accuracy, operational tasks, conformance to SOP, and throughput reports.
• Manage system configuration and enhancement requirements to match changing Distribution Centre processes and layouts.
• Providing support to the warehouse users to resolve hardware and software issues.
• Testing new features to ensure they work in a complex warehouse environment before going live.
• Identifying where the current WMS falls short of business needs and documenting the functional requirements for upgrades.
• Working with software providers and development teams to translate warehouse requirements into technical and integration specifications.
• Analyzing physical warehouse movements to suggest system automated solutions that save time or reduce errors.
• Presenting technical insights to business leaders to help them make informed decisions on capital investments.
• Support the project team through providing guidance on new or enhanced processes through understanding the system capabilities 
• Ensure the correct level of urgency is applied to the prioritised support tickets and projects
• Leverage AI capabilities to improve and enhance daily operations and reporting

Requirements

• A Bachelor's degree in Information Technology,Information Systems or similar
• Above average computer literacy: Excel, Google tools, Gemini
• Experience of Warehouse Management Systems (e.g., SAP EWM , Manhattan, Blue Yonder or Oracle) 
• Knowledge of Supply Chain processes in inventory management and key stock statuses through the Supply Chain process
• Understanding of  SQL and Python queries to troubleshoot data discrepancies, run custom reports and analyze system performance 
• Basic knowledge of SQL and Python coding language to understand the extent of system development requirements when doing sprint planning and discussing system changes with software developers
• Knowledge of how the WMS integrates with other systems, such as an ERP (Enterprise Resource Planning) or WCS (Warehouse Control Systems) via EDI, API, or Flat Files.
• Familiarity with the peripherals equipment of the warehouse (RF scanners, label printers, Voice-Picking headsets and automated conveyor interfaces).
• Beneficial to have Jira experience to manage support calls and projects 
• Competencies required:  Directing, Structuring, Energetic, Adaptability, Cooperators, Assertiveness, Initiative, Analyzing and forming opinions, ‘Big-picture’ thinker.