Job Title: Team Leader – Merchant Support
Location: Cape Town, Western Cape, South Africa
Company: Capitec Bank Ltd
Apply by: 17 March 2026
Purpose: To lead and oversee the commercial client care team, ensuring high‑quality service for all Capitec Bank business clients and merchants, and supporting Merchant Services sales staff.
Minimum Experience: 2 years in a call centre management role; previous supervisory experience.
Ideal Experience: 2+ years in a call centre management role.
Qualifications (Minimum): Relevant tertiary qualification in Management or Communication.
Qualifications (Ideal): Bachelor’s Degree in Management or Communication.
Knowledge (Minimum): Call centre management procedures and quality assurance; Principles of customer service; Card machine/Transactional environment; Vendor management.
Knowledge (Ideal): Banking systems – Postilion, Postilion Office (including MAS); Merchant TermApp Framework configuration; Capitec Bank products, systems and processes; Systems: Postilion (including TermApp Framework), Postilion Office (including MAS), S‑track; Processes: Merchant Administration General Rules; Lost & Stolen Card Machines; Merchant Pricing Policy (including annexures); Monitoring of POS Terminal Banking report; Merchant Administration Stock Management; Merchant TermApp Framework configuration; TermApp Recon Report.
Skills: Change management; Communication; Decision‑making; Leadership; Planning, organising and coordination.
Conditions of Employment: Clear criminal and credit record. Capitec is committed to diversity and will strive to meet employment equity goals.
To apply, complete the short assessment using the provided link, then finalize your application.