Tech Officer: Cabling Technician

Core Description

• The main purpose of this position is to execute cabling related installations, ensuring optimum and cost-effective hardware engineering services while maintaining a high level of customer satisfaction

Key Deliverables / Primary Functions

• Install and maintain new UTP and fibre data cables, maintain existing data cables, attend to logged project calls as requested by the Call Centre or Cabling Project Team, troubleshoot cabling related problems and ensure that the correct support standards are adhered to. 
• Assume accountability for the quality of service by ensuring that the customer’s standards and specifications are adhered to and ensuring that BCX Field Services and the Client’s standards are kept through no re-opened incidents.
• Take responsibility for control of the stock issued, including mobile device (PDA), ensure adherence to all stock related processes, notify relevant managers of stock issues, and reduce wastage.
• Ensure that all relevant documentation is completed timeously and accurately.
• Communicate with Management on any relevant information, ensuring regular notification of any problems identified within the assigned area.
• Ensure that any Company assets utilised are cared for in a proper manner.
• Ensure compliance to all Health and Safety standards, both BCX Field Services and their Clients, and report any unsafe conditions to management.

Core Functional Skills & Capabilities

• Customer Service
• ICT Knowledge
• Problem solving
• Technology Consulting
• Teamwork

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Working with people

• Minimum 2-years’ experience in cabling installation and maintenance.

Certifications

• UTP Cabling Certification

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Required to travel locally
• Valid Drivers license
• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Client Roaming
• Billable