Business Integration Specialist: BCB Ops

Job Purpose

• Drive end-to-end business integration by designing, developing, and implementing innovative processes and solutions that enhance operational efficiency and support Nedbank’s strategic objectives.
• Continuously evaluate and optimise products, systems, and processes to enable sustainable business transformation across people, process, and technology, positioning Nedbank as a market leader.

Why Join Our Team

• Join a high-impact team at the forefront of business transformation within Nedbank. You will play a pivotal role in shaping how strategy is translated into execution—partnering with senior stakeholders to drive innovation, improve efficiency, and deliver meaningful change across the business. This is an opportunity to influence at scale, work in a dynamic environment, and contribute to building a future-fit organisation.

Job Responsibilities

• Define, negotiate, and document SLAs with customers/business units.
• Ensure SLAs align with business requirements and service capabilities.
• Monitor SLA performance and compliance (KPIs, reports, dashboards).
• Lead regular service review meetings with stakeholders.
• Identify gaps and drive service improvement plans.
• Coordinate escalation when SLA breaches occur.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables.
• Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Our Ideal Candidate

We are looking for a professional who:

• Thinks strategically and analytically, while executing with precision and speed
• Integrates business, technology, and operations seamlessly
• Thrives in ambiguity and drives change with confidence
• Engages and influences senior stakeholders, including EXCO
• Translates data into actionable insights for decision-making
• Navigates complex, multi-stakeholder environments effectively
• Proactively identifies opportunities for innovation and improvement
• Demonstrates resilience, adaptability, and a growth mindset

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree or Advanced Diploma in Business, or a related field
• Additional exposure to Business Banking or relevant asset environments will be advantageous

Required Technical Skills

• Business process design and continuous improvement
• End-to-end business transformation and change delivery
• Strong understanding of policy → process → systems → operations integration
• Data analysis, reporting, and insight generation
• Governance, risk, and compliance frameworks
• Financial management principles
• Stakeholder engagement, facilitation, and solution design
• Strategy alignment and executionStrong business, product, and operational acumen
• Ability to drive delivery with speed, quality, and control
• Knowledge of SLA principles and service management practices

Minimum Experience Level

• 5–10 years’ experience within Business Banking environments, with strong exposure to relevant asset or business domains

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• project management principles and methodologies

Behavioural Competencies

• Decision Making
• Facilitating Change
• Influencing
• Planning and Organizing
• Quality Orientation
• Technical/Professional Knowledge and Skills

Closing Date: 03 July 2027