Wealth Assistant

About the Company:

• Our client is a well-established wealth management practice that provides comprehensive financial planning and wealth management solutions to individuals and businesses. They are seeking a highly organized and detail-oriented Wealth Assistant to provide administrative and client support to Wealth Specialists while ensuring compliance with financial industry regulations and maintaining exceptional client service standards

Minimum Requirements

• Grade 12 (Matric) – essential.
• 3+ years’ administrative experience within the financial services, wealth management, investment, insurance, or related industry.
• Strong understanding of financial services administration and industry processes.
• Working knowledge of FICA and FAIS requirements.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• High level of professionalism, discretion, and confidentiality.
• Ability to work independently while contributing positively within a team environment.
• Relevant financial services qualification or industry certification – would be beneficial
• Experience supporting Financial Advisors, Wealth Managers, or Investment Specialists. – would be beneficial

Key Responsibilities
Wealth Administration & Client Support

• Provide day-to-day administrative support to Wealth Specialists and clients.
• Prepare, edit, and distribute client correspondence and documentation.
• Ensure all client documentation is accurately maintained and compliant with FICA and FAIS legislation.
• Capture and maintain accurate client records and interaction notes on internal systems.
• Assist with onboarding new clients and maintaining client files.
• Liaise with clients, service providers, and product providers regarding administrative requirements.
• Attend to client enquiries, complaints, and requests professionally and efficiently.
• Draft written confirmations and communications to clients and service providers.

Client Relationship Management

• Serve as a primary point of contact for client communication and support.
• Coordinate client meetings, including preparation of meeting packs, documentation, and follow-up actions.
• Maintain a high standard of client service and ensure all interactions are handled professionally.
• Manage incoming calls, messages, and correspondence promptly and accurately.
• Build and maintain positive relationships with clients and stakeholders.

Compliance & Record Management

• Ensure accurate record keeping and document management.
• Maintain confidentiality when handling sensitive client information.
• Ensure adherence to all internal procedures and regulatory requirements.
• Assist with compliance-related administration and audits when required.

Office & Team Support

• Support the smooth day-to-day functioning of the office.
• Assist with office administration, supplies, and coordination of service providers.
• Work collaboratively with colleagues to ensure operational efficiency.
• Prioritize and manage multiple administrative workflows simultaneously.
• Assist with special projects and ad hoc administrative duties as required.