Retail Supervisor
Job Description
Our client is seeking an experienced and hands-on Retail Supervisor to lead the daily operations of our retail branch in Melkbosstrand. This role is suited to a confident leader with strong people management skills, excellent operational ability, and a solid understanding of South African labour legislation and workplace procedures.
Responsibilities
- Oversee the day-to-day running of the retail branch
- Lead, motivate, and manage staff performance
- Ensure excellent customer service standards are maintained
- Handle staff scheduling, attendance, and productivity management
- Address staff-related matters professionally and ensure the correct initial procedures and documentation are followed in line with the Labour Relations Act (LRA) and company policies
- Maintain operational standards, stock control, and general branch administration
- Ensure compliance with company procedures, health and safety standards, and labour legislation
- Support recruitment, onboarding, and training of staff where required
- Resolve customer and operational matters efficiently and professionally
Requirements
- Proven experience in a retail supervisory or management role
- 2 years retail store supervision experience essential
- Strong staff management and leadership experience
- Sound understanding of the Labour Relations Act (LRA) and workplace disciplinary procedures
- Ability to manage staff matters confidently, professionally, and fairly
- Strong administrative and organisational skills
- Excellent communication skills
- Afrikaans first language essential
- Reliable transport and ability to travel to Melkbosstrand daily
- Computer literacy and retail systems experience advantageous
- 195 hours per month
- Includes Saturday AND Sunday morning shifts
- One weekend off per month
Personal Qualities & Competencies
- Strong leadership presence
- Professional and dependable
- Able to work under pressure and make sound decisions
- Team-oriented with a proactive approach
- High level of accountability and attention to detail
* Please include a head and shoulders photo plus your current salary slip with your CV.
* Shortlisted candidates will be contacted. If you are not contacted, please consider your application unsuccessful.
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